文章基本信息

标题：User Satisfaction Using Webqual Instrument: A Research on Stock Exchange of Thailand (SET)
其他标题：User Satisfaction Using Webqual Instrument: A Research on Stock Exchange of Thailand (SET)
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作者：Josua Tarigan
期刊名称：Jurnal Akuntansi dan Keuangan
印刷版ISSN：1411-0288
出版年度：2008
卷号：10
期号：1
页码：24-47
DOI：10.9744/jak.10.1.PP. 24-47
语种：English
出版社：Universitas Kristen Petra
摘要：User satisfaction held an important position in an organization to measure information system implementation excellence. Therefore, it is necessary for an organization to evaluate their delivered service using end-user satisfaction as feedback. The objectives of this study are to evaluate user satisfaction and examine the dimensions of WEBQUAL instrument which are valued by e-library user in Stock Exchange of Thailand (SET). This research conducted under WEBQUAL theory (Barnes and Vidgen) and end-user satisfaction theory (Doll and Torkzadeh). Analysis organized from a set of data which involve 341 responses from e-library systems end-users confirm some degree of positive association between WEBQUAL dimensions and end-user satisfaction.
关键词：User satisfaction; e-library systems; WEBQUAL theory; end-user satisfaction theory.