文章基本信息

标题：Information Systems Effectiveness: The Application of Corporate Social Responsibility Policy and Total Quality Management Model
本地全文：下载
作者：Irikefe Urhuogo ; Harish C. Chandan
期刊名称：Journal of Business Studies Quarterly
电子版ISSN：2152-1034
出版年度：2012
卷号：4
期号：1
页码：181-196
出版社：Journal of Business Studies Quarterly
摘要：Information systems (IS) have made it possible for upper organizational management to secure their organizations’ confidential information electronically. However, due to the deficiencies of IS, unauthorized employees are gaining access to information that does not relate to their work duties. The IS deficiencies mentioned in this paper are lack of relevance, limited access, absence of training, and poor security (LLAP). The research questions asked how top management could protect their organization’s information from unauthorized employees, and how the proposed enhanced total quality management (TQM) model could aid in improving the deficiencies mentioned. The research’s authors apply the enhanced TQM construct with additional elements of the triple bottom line (TBL) for the improvement of organizations’ IS, and address how implementation of the constructs could aid management in becoming socially responsible to their organization and the community at large. In addition, this research provides information on how organizational management may determine the best decision in relation to securing their organizations’ IS.
关键词：TQM; TBL; CSR; IS; organizations; employees; relevance; access; training; security