文章基本信息

标题：Information Systems Maintenance: The Application of Total Quality Management Construct
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作者：Irikefe Urhuogo ; Valerie Vann ; Harish C. Chandan 等
期刊名称：Journal of Business Studies Quarterly
电子版ISSN：2152-1034
出版年度：2012
卷号：3
期号：3
页码：1-15
出版社：Journal of Business Studies Quarterly
摘要：This research discusses information systems (IS) maintainability in terms of control, reliability, user participation, and training (CRUT). Dependable IS have the potential to protect organizational information as well as data in cases of emergencies. This paper reviews the application of the total quality management (TQM) construct to suit organizational IS. The TQM elements that are mentioned in this research are integrity, training, employee involvement, and customer focus (ITEC). The research objective is to discover how organizational management may better preserve the quality of the IS they adopt and how their participation in IS development could impact quality maintenance. A qualitative research approach is proposed to explore the CRUT model in terms of IS maintenance.
关键词：IS; CRUT; TQM; ITEC; organization; management; systems.