文章基本信息

标题：Performance Measurement Model – Developing and Testing a Measurement Model Based on the Simplified Balanced Scorecard Method
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作者：Muamer, Bezdrob ; Bičo Ćar, Mirha
期刊名称：Zagreb International Review of Economics and Business
印刷版ISSN：1331-5609
出版年度：2012
卷号：SCI
期号：1
页码：79-98
出版社：Ekonomski fakultet Sveučilišta u Zagrebu
摘要：The purpose of this research is to design and test a performance measurement model that is based on the balanced scorecard method, which would be simple enough to be easily implemented and used by a large number of companies. Along with a thorough literature review, all necessary hypotheses that make up a basis for theoretical model were formulated. Consequently, the corresponding model was specified. For the purpose of model testing we used the data from companies’ balance reports. The final dataset includes 363 companies from the F B&H. Research results show that the fi nancial activities the companies undertake have a direct and positive effect on the business processes and an indirect and positive effect on the business performance. In addition, well-run business processes have a direct and positive effect on the business performance. The main implication of this research is that the designed model could facilitate the process of performance measurement. Our results show that, if appropriately processed, the data contained in the obligatory companies’ documents provide a balanced picture of company’s performance. This research contributes to the body of knowledge related to the performance measurement methods by designing measurement scales and types that could be used in future research.
关键词：Performance measurement; Balanced Scorecard; Model; SEM