摘要:Even the best accountability rules will not lead to
improvements in the quality of public services if citizens
do not know what they should expect from their schools
and clinics.
A mother who does not know how a well-educated second
grader should read, for example, has no reason to demand
more from her child’s teacher. A father who does not know
how much his 6-month-old should grow in the coming year
has no reason to demand better primary care services