出版社:Associação Nacional de Pós-Graduação e Pesquisa em Administração
摘要:The objective of this paper is to contribute to elucidate the means of expression that resistance assumes at the daily labor practices of the Portuguese banking industry, and what repercussion results in the production of subjectivity. 150 questionnaires were distributed, 18 individual interviews with different social actors were accomplished and several documental sources were analyzed. The data analysis focused on the content. The results pointed that the resistance to work organization is given from actions, either individual or collective, that defraud what are established in the manuals and procedures in order to save time. The time saved is reverted to the performance of other activities, but equally converted in personal time and in deceleration. This operation margin is shown as a possibility of facing the exacerbated demands of work achievement in a faster and faster mode; and pressure in relation to the accomplishment of even greater goals. Another manner to resist is the one that contradicts the demand by means of prolongation of working hours, varying according to cultural aspects. The resistance expressions encountered are configured as survival mechanisms and creation of parallel realities to the current work organization which are presented as potentiators of sickening and of the destabilization of work subjects.