文章基本信息

标题：Your Coworkers Deserve Good UX, Too
本地全文：下载
作者：Lynn Hoffman
期刊名称：Weave: Journal of Library User Experience
电子版ISSN：2333-3316
出版年度：2020
卷号：3
期号：1
页码：1-5
DOI：10.3998/weave.12535642.0003.103
出版社：Michigan Publishing
摘要：Let's face it—when it comes to providing great internal service to your colleagues, it can be easy to fall into a frustration trap. Imagine this scenario. Your phone rings, and it’s a coworker in another department at your library. "What do I need to do to get my email address updated since I just got married?" they ask. You know this information is on your organization's intranet. You know that for any email-related questions or issues, staff should send a request to the information technology (IT) department help desk. You also remember that your coworker asked you this exact question fourteen months ago when they got engaged, and you quickly search for and find the email reply you sent to them.