期刊名称:UPGRADE: The European Journal for the Informatics Professional
印刷版ISSN:1684-5285
出版年度:2010
卷号:XI
期号:03
出版社:Council of European Professional Informatics Societies
摘要:The globalization of Internet access and Web 2.0 services has led to profound changes in the nature and context of communications. Traditionally, communication meant to transmit a message to a certain person in a concrete moment in time, and so it was one-to-one and occasional. With the success of social networks, communications have become pervasive; people are communicating all the time, feeling connected, expressing themselves, sharing their lifestyle. The model is now asynchronous and one-to-many. These emerging needs are today primarily being met by Internet players who are leading innovation in communications better than old operators. These new players arise offering to the users very simple, appealing and focused services that satisfy some of their communication needs much better than old operators do. But not only new ways of communication come up. Most of these new communication services are even free, changing the traditional business models and causing the global communication scenario to change. However, traditional operators still handle most of the synchronous voice communications with landline and mobile services that satisfy other more intimate user needs. With all this information, the challenge for communications in the future is to find the user needs behind all the different services use cases and build a new communication environment based on simplicity, socialization, security and privacy, to take the traditional services to the next stage