文章基本信息

标题：Evaluation of an Airport Terminal Building for Developing a Measurement of Passenger Satisfaction Standard in Turkey
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作者：Hasan Ş. Haştemoğlu ; İlker Erkan
期刊名称：International Journal of Innovative Research in Science, Engineering and Technology
印刷版ISSN：2347-6710
电子版ISSN：2319-8753
出版年度：2015
卷号：4
期号：1
页码：18425
DOI：10.15680/IJIRSET.2015.0401004
出版社：S&S Publications
摘要：The main idea of the study is to determine the standards which will be used to evaluate Airport TerminalBuildings, and to generate a standard to collect departing passenger satisfaction, to identify root causes of problematicissues raising dissatisfaction level of passengers, and to formulate necessary solutions for decreasing or limiting thedissatisfaction level(s). In this study, it is aimed to construct an evaluation standard which is based on passengerperception for either international or national passenger terminals which have inadequate data, and to obtain initial datafrom a generalizable sample group. The analyses determine the strengths and weaknesses of airport terminal buildingdepending on the departing passenger perception. This study is believed to be beneficial for generating design decisionswhich will be effective on future terminal building designs. In that sense, it is addressed to the issues which are neededto be given priority within the scope of passenger satisfaction. The case study area is determined as the SüleymanDemirel Airport in Isparta (ISDA). This study has revealed the fact that it is important to consider the "satisfaction"concept which has direct influences on design parameters through the common domain of tourism and transportationsciences.
关键词：Passenger satisfaction; Terminal Building Architecture; Evaluation Standard; ISDA Terminal