文章基本信息

标题：Applying an Arabic Conversational Agent in the Jordanian E-Government
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作者：Mohammad Hijjawi ; Hesham Abusaimeh
期刊名称：International Journal of Computer Science & Information Technology (IJCSIT)
印刷版ISSN：0975-4660
电子版ISSN：0975-3826
出版年度：2015
卷号：7
期号：4
页码：1
出版社：Academy & Industry Research Collaboration Center (AIRCC)
摘要：This paper discusses a prototype idea of applyinga Conversational Agent (CA) to be embedded into theJordanian E-government websites. The Conversational Agent is a smart system used to handle naturalconversations between user and machine. A Jordanian citizen facing struggles when he/she want to applyfor a service through the E-government portal.In addition the Jordanians struggling when searched for apiece of information (for example the needed documents for a specific service) inside the E-governmentwebsites. This struggling comes from number of reasons such as the needed knowledge that the user couldhave to deal with such services and the big number of links that the user must visitto achieve his/her target.In addition, the Jordanian E-Government websites does not meet the users’ requirements in their design.Instead, this paper proposes the idea of applying a prototype called CA into those websites as a generalhelpdesk automated service to save the Jordanians time and effort. Simply, the user will chat with theproposed CA with what he/she coming to do through the targeted website using a text based Arabicconversations. The CA’s responses might be the exact needed link or the targeted information. Such aproposed service will strength the Jordanian E-government platform especially for accessibility andusability factors and as to best of our knowledge, no country has been applied it before.
关键词：Electronic government; Jordan; usability; accessibility and Conversational Agent.