文章基本信息

标题：Emotional Intelligence and Organisational Citizenship Behaviour of Manufacturing Sector Employees: An Analysis
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作者：Chin, Susan Tee Suan ; R., N. Anantharaman ; Tong, David Yoon Kin 等
期刊名称：Management
印刷版ISSN：1854-4223
出版年度：2011
卷号：6
期号：2
页码：107-125
出版社：University of Primorska, Faculty of Management Koper
摘要：As with diversity, collaboration, co-operation and teamwork have become increasingly important issues for management to handle. The purpose of this study is to analyse the level of Emotional Intelligence and Organisational Citizenship Behaviour among middle management employees in the Malaysian manufacturing sector. A total of 536 employees from different organisations and industries took part in this survey. Based on the descriptive analysis, employees in some industries tended to have a lower level of emotional intelligence and organisational citizenship behaviour.
关键词：emotional intelligence; organisational citizenship behaviour; workplace