文章基本信息

标题：A Theoretical Model of the Relationship between Organizational Culture and Quality Management Techniques
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作者：Lillian do Nascimento Gambi ; Lillian do Nascimento Gambi ; Mateus Cecílio Gerolamo 等
期刊名称：Procedia - Social and Behavioral Sciences
印刷版ISSN：1877-0428
出版年度：2013
卷号：81
页码：334-339
DOI：10.1016/j.sbspro.2013.06.438
语种：English
出版社：Elsevier
摘要：AbstractQuality Management (QM) is adopted by companies as part of their strategy to improve performance. Although there is evidence of the positive relationship between QM and firms’ performance, the cases of unsuccessful and non-sustained quality initiatives are significant. Among factors listed as key factor of these results, Organizational Culture (OC) is often cited. This study aims to present a theoretical model of the relationship between organizational culture and quality management techniques. Based on literature review, hypotheses were developed identifying which QM techniques would be more suitable according to organizational cultures’ profile. To investigate the proposed theoretical model and hypotheses it was developed a questionnaire which was tested for reliability. In doing so, this study also provides an instrument to collect data to study this relationship. Future empirical studies will be performed to provide more evidence about the relationship between OC and QM techniques and also to investigate the impact of this relationship on firms’ performance.
关键词：Quality Management Techniques;Organizational Culture;Competing Values Framework.