文章基本信息

标题：The impact of distribution capability, business knowledge, service differentiation and experience firm behaviors on export performance
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作者：Orhan Bozkurt ; Şaban Esen
期刊名称：African Journal of Business Management
印刷版ISSN：1993-8233
出版年度：2013
卷号：7
期号：35
页码：3394-3402
DOI：10.5897/AJBM11.1433
语种：English
出版社：Academic Journals
摘要：The main purpose of this study is to investigate the effect of distribution capability, service differentiation, business knowledge and experience of businesses on export performance. Accordingly, meetings based on research were arranged, models were developed and which business behaviours of manufacturing companies doing international sales have positive impacts on business performance of those companies was examined. To support the hypothesis, a questionnaire was conducted to the senior executives of businesses in Turkey that are doing international sales. To determine the factors that can contribute to the export performance, research-based view (RBV) was applied and the results obtained were analyzed. The findings of the study revealed that increasing the distribution capacity, service differentiation and knowledge and experience of a business impacted the export performance positively. Other findings and arguments were included as well.
关键词：Distribution capability; service differentiation; business knowledge; experience; business; export performance